I don't agree that you can fix attitudes. It is easier to hold employees accountable for not meeting expressed goals and behaviors. Set goals, set expectations of the behaviors needed to achieve those goals and consistently monitor those expected behaviors. Coach unwanted behavior and, as important, recognize wanted behaviors often to keep from having to fire them in the first place.

http://goaskfred.com/why-firing-someone-is-an-act-of-kindness/

Getting the numbers is the easy part. Applying them to adjust your trajectory or to celebrate your success is the hard part!

http://www.dentistryiq.com/articles/2012/11/the-stats-every-dental-practice-should-monitor.html

I don't want Rick to be the only one to start a new post!

www.surgicalrestorative.com/articles/2013/04/a-new-tool-in-the-fight-against-peri-implant-disease.html

Part of any of the surgeon's armamentarium?! Seemed neat to me! I may start using it for cleaning and shaping in upper centrals....sound good, Gwen?!

Interesting idea - possibly a clinical use?!

http://www.imako.net/clearance/20-half-price-large-bleached-seconds.html