tag:blogger.com,1999:blog-53813613057653550042024-03-05T01:02:49.815-08:00Capital Study ClubOfficial Blog of the Capital Study Club, based in Baton Rouge, La.Dr. Richard Akinhttp://www.blogger.com/profile/15637994942998138631noreply@blogger.comBlogger57125tag:blogger.com,1999:blog-5381361305765355004.post-25825026283373561012013-10-31T07:02:00.001-07:002013-10-31T07:02:41.522-07:00Video shoot for the SSC symposium in Jan.Dr. Akin representing The CSC. The video will run during the SSC symposium in January. <div><br><div class="separator" style="clear: both;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEivR6xdw_NYhtWX1VJWD7cmy-jd0imPq-rqLmA4Ziq-kfDYy1gMQPEvvzekjafFWPHJPzKr8SMK1eCabhfJfzsOCu9BlZneohL9sLUu9_Q_MWtkhRI9ATcjc7-eSPKQGHpc6TbkJMOtnk7T/s640/blogger-image--1111531153.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEivR6xdw_NYhtWX1VJWD7cmy-jd0imPq-rqLmA4Ziq-kfDYy1gMQPEvvzekjafFWPHJPzKr8SMK1eCabhfJfzsOCu9BlZneohL9sLUu9_Q_MWtkhRI9ATcjc7-eSPKQGHpc6TbkJMOtnk7T/s640/blogger-image--1111531153.jpg"></a></div></div>Anonymoushttp://www.blogger.com/profile/05975661309475676900noreply@blogger.com0tag:blogger.com,1999:blog-5381361305765355004.post-51569652580525094792013-10-28T22:42:00.000-07:002013-10-28T22:42:49.479-07:00Getting pricey! The high costs of discounts and courtesies<a href="http://www.dentistryiq.com/articles/2012/02/getting-pricey-the.html">http://www.dentistryiq.com/articles/2012/02/getting-pricey-the.html</a><br />
<br />
<strong style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">By Rhonda R. Savage, DDS</strong><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Dr. Sam Stevens had a heart of gold. He loved working with his patients and really disliked having to deliver bad news. One day, his long-time patient, Fred Simms, came in for an emergency appointment. He’d broken a tooth and desperately needed a buildup and a crown. Dr. Stevens said, “Fred, we’ll just do this for you for $800, instead of our normal fee of $1,200.” In the next operatory, Vanessa, in the chair to get her crown done, heard the comment. She’d saved for seven months to afford the crown. She turned to the assistant and indignantly said, “Really?! What about me?” </span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Having practiced for 16 years, I know that doctors can let their “nice gene” get in the way of patients’ financial arrangements. It’s important to realize, however, that if patients compare notes, they’ll have hurt feelings. In addition, the routine extension of courtesies and discounts can affect your bottom line.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">How can giving away dentistry affect your bottom line? </span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Here’s an old study by Eastman-Kodak:</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">If you’ve ever wondered how much your business must increase in order to keep an even keel after cutting prices, here are some figures from Eastman-Kodak’s research department:</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Assuming an anticipated profit of 25% (or a 75% overhead) on selling price, a 2% cut in that selling price means you must increase your volume of sales by 8.7% to make the same profit obtained before the price was lowered.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><strong style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">FEE REDUCTION</strong><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">A 3% cut means a 13.6% increase in sales is necessary.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">A 5% cut means a 25% increase in sales is necessary.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">A 7.5% cut means a 42.8% increase in sales is necessary.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">A 10% cut means a 67% increase in sales is necessary.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">A 15% cut means a 150% increase in sales is necessary.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">A 20 % cut means a 400% increase in sales is necessary.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">To reverse the process, or increase prices:</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><strong style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">FEE INCREASE</strong><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">A 3% increase means the same profit on 90% of sales volume.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">A 5% increase means the same profit on 83.5% of sales volume.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">A 7.5% increase means the same profit on 77% of sales volume.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">A 10% increase means the same profit on 71% of sales volume.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">A 15% increase means the same profit on 62.5% of sales volume.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">A 20% increase means the same profit on 55.5% of sales volume.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">These calculations didn’t make a lot of sense to me early in practice. Over time, I realized the cost associated with courtesies is high because of the associated fixed and variable overhead costs, which continue marching along. You can’t assume that if you do 5% more dentistry, you’ll make up for a 5% courtesy. Will it cost you the 20% off your net? </span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Not necessarily so. This depends upon your mix of services, the laboratory you choose to use, or if you do your porcelain in-house with CEREC or E4D. Other expenses vary from practice to practice: staff overhead, fixed costs, and your ability to be efficient with your production (quadrant dentistry or treatment in multiples). Practices that take Medicaid patients and/or participate in PPOs can be profitable; it’s important to consider the courtesies, however, as they can impact the bottom line.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><strong style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Do you have an office policy regarding discounts or courtesies?</strong><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">If you’re accepting PPO reimbursement, or the patient is paying with CareCredit or a credit card, Miles Global does not recommend extending a courtesy. Instead, consider offering courtesies to a senior or other patients at an even more reduced rate (2-3% courtesy), if at all. </span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">We recommend no more than a 5% courtesy for patients across the board, if they pay with cash or are seniors paying cash. </span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">However, many doctors do not offer a cash courtesy and their patients still schedule for treatment.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Patients accept your recommendations because of the verbal skills of the entire team. Does your patient hear a consistent message throughout the office? Do you create value at the time of diagnosis? Does the patient understand the advantages of the treatment and the disadvantages if the patient postpones? Are you focused on verbal skill training? Can the staff talk for the doctors? </span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">To train your team, consider obtaining our Verbal Cue cards and Linda Miles’ book, Dynamic Dentistry. Best yet, consider a</span><a href="http://www.dentistryiq.com/index/display/article-display/3554247390/articles/dentisryiq/practice-management/staffing/2011/05/everything-you_need.html?123" style="background-color: white; border: 0px; color: #185078; font-family: Arial, Helvetica, sans-serif; font-size: 12px; margin: 0px; outline: 0px; padding: 0px; text-decoration: none;" target="_blank">team retreat with Miles Global on the beautiful Royal Caribbean line</a><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">, March 22-26th, 2012, and learn from the master of verbal skills, Linda L. Miles!</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Verbal skills, connecting with the patient, and excellent case presentation are incredibly important, but let’s focus on courtesies and discounts.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Does a courtesy increase case acceptance? For some patients, especially in this economy, a discount can incentivize the patient to schedule and complete treatment earlier. To create a sense of urgency, let the patient know that the fee and courtesy are valid for the next three or six months only. </span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">There are a number of areas you need to consider within this topic:</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">1. Be careful: If you’re in contract with an insurance company, you may be contractually obligated to extend the same courtesy to the insurance company.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">2. We see kind-hearted dentists getting involved with courtesies, discounts, and giveaway dentistry, even to those patients who can afford it. With this situation, staff thinks: “Great, there goes my raise (or bonus).” This is especially true if the team isn’t getting raises or reaching the bonus level. If this is the case, resentment builds as well as frustration. Morale will go down, and with that, productivity.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">I find employees love to give, but consider asking them to help select families in need and give to those families. </span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">3. If you’re in a partnership relationship, I recommend setting a cap on the “giving” because one dentist, who gives a bunch away, affects the bottom line of the practice. Resentment builds in the partnership and staff/patients feel the tension. I enjoy facilitating communication between partners as well as working with solo dentists in these matters, and we do this often. Our goal is to increase productivity, efficiency, communication, and morale in the office.</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">4. Back to courtesies: Rather than a percentage, consider a lump sum discount. As an example, for a $10,000+ case, allow your front staff to offer a $500 courtesy if they pay cash or upfront. If the case is $1,000, offer a $20-$50 courtesy. Have a courtesy/discount policy in writing at the front desk and let them handle it!</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Doctors: Don’t talk finances at the chair. Is it time to turn off your “nice gene”? With all due respect, I recommend you pass this responsibility to your experts at the front desk. </span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">If the patient asks about a courtesy or a discount, say, “Fred, my expert at the front desk takes care of all of this. I know just enough to be dangerous, especially with finances and insurance. Did you know there are over 3,000 insurance plans out there? Sarah, up front, can help you with these arrangements.” Fred responds, “Sure, Doc, but if I pay cash, can I get a discount?” To which you say, “Fred, Sarah will help you with this. She’s our expert and knows all about the finances. If I talk about it, I do it wrong and get into trouble! She’ll get you all taken care of.”</span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Is it time to look at the practice with a fresh set of eyes? Run a full adjustment report and have a frank discussion as a team about the office financial policies. As with any change process, it will most likely be three steps forward and two steps back. Agree to be coachable and allow others to say, “Gee, Doc, you’re falling back into old habits again.” The doctor’s job: Say, “Thank you. I’ll try to do better!” </span><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><br style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;" /><span style="background-color: white; font-family: Arial, Helvetica, sans-serif; font-size: 12px;">The bottom line: Routinely giving away dentistry and/or discounted dentistry can hurt your bottom line!</span>Anonymoushttp://www.blogger.com/profile/05975661309475676900noreply@blogger.com0tag:blogger.com,1999:blog-5381361305765355004.post-18047972660995783262013-08-26T19:48:00.001-07:002013-08-26T19:49:11.169-07:00“What Should Our Hygiene Production Goal Be?”<a href="http://www.enhancedhygiene.com/2013/08/23/what-should-our-hygiene-production-goal-be/">http://www.enhancedhygiene.com/2013/08/23/what-should-our-hygiene-production-goal-be/</a><div><br></div><div><p style="margin: 0px; padding: 0px 0px 15px; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">When I start working with a new client, I start by analyzing their dental hygiene business and provide an overview of what their opportunity for growth is. One of the main questions I get from these clients is: “How do you determine what our Hygiene Production goals should be?” I have found most dental practices will set a random number on what they feel is in line with industry standards. However, these industry standards are usually based on inconsistent data. For example: The industry standards do not take into consideration if there are different fee schedules, or if the numbers are based on the gross revenue vs. adjusted revenue. Also consider, some offices do not credit the hygiene team with the same procedures as the others.<span style="display: inline; "><img alt="" class="alignright size-medium wp-image-1100" height="300" src="http://www.enhancedhygiene.com/wp-content/uploads/2013/08/5405535-165x300.jpg" title="5405535" width="165" style="border: 0px; float: right; margin: 0px 0px 10px 10px; display: inline; "></span></span></p><p style="margin: 0px; padding: 0px 0px 15px; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Your hygiene production goals need to be based on the needs of your specific practice, and your practice alone. And keep in mind, you can use industry information as a comparison; but it is important to understand the variables that exist behind those figures.</span></p><p style="margin: 0px; padding: 0px 0px 15px; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Here is the simplest way to figure out your Hygiene Production Goals. In fact, I would encourage you to develop your annual plan based on these figures, so you can ensure you are targeting the right goals each day, week and month.</span></p><p style="margin: 0px; padding: 0px 0px 15px; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"><strong>What is the breakeven point for hygiene?</strong> Your breakeven point is what you need your hygiene team to produce each month to cover your hygiene overhead, and provide a 30% profit margin. As you may recall from my earlier blogs, your hygiene team should produce 3-3.5 times their salary and benefits. With that being said, the easiest ways to figure out your break-even amount is to take your hygiene compensation, plus the all benefits paid to your hygiene team; and then multiply that total by 3.5. If you are unsure of the amount of benefits paid, you can estimate it is around 20% of your total hygiene compensation. (20% is based on the current benefit trends found in most dental groups across the country.)</span></p><p style="margin: 0px; padding: 0px 0px 15px; "><em><u style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Here is an example:</u></em></p><p style="margin: 0px; padding: 0px 0px 15px; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">You pay your dental hygienist $40/hour. In September, she will work 8 hours/day for 20 days; making her total compensation $6400/for the month. If you add in benefits at 20%; your total hygiene compensation and benefit expense will be $7680.</span></p><p style="margin: 0px; padding: 0px 0px 15px; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Now, take your total hygiene expense $7680 and multiply it by 3.5. This will provide you the total revenue needed to provide a break even, yet profitable margin for your practice. In this example, this hygienist must produce a minimum of $26,880, or $168.00/hour. </span></p><p style="margin: 0px; padding: 0px 0px 15px; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Please note, the $26,880 needs to be the money you<u>can collect</u>. This is especially important for the groups that accept multiple PPO plans.</span></p><p style="margin: 0px; padding: 0px 0px 15px; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"><strong>Look at historical data.</strong> Once you have your breakeven or baseline production goal identified, you should look at your production trends from the past year. If your hygiene team is producing above your break-even point, then you will rely on your historical data. </span></p><p style="margin: 0px; padding: 0px 0px 15px; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">I like to look at the previous calendar year when looking at historical data. As you know, there are certain months that trend lower than others; and this data is extremely helpful in setting realistic goals.</span></p><p style="margin: 0px; padding: 0px 0px 15px; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"><strong>Set your goals with a little stretch.</strong> In fact, I would encourage you to plan for a minimum 3% organic growth each year. This growth should not include the fee schedule increase. But it may include an increase in hours, and of course production per hour.</span></p><p style="margin: 0px; padding: 0px 0px 15px; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Taking time to set accurate and meaningful production goals for your hygiene team will help you confidently hold your team accountable for what you know the business needs. Remember, hygiene is intended to bring you a healthy profit margin to your practice.</span></p><p style="margin: 0px; padding: 0px 0px 15px; "><em style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Need help setting your production goals? Please email <a href="mailto:heidi@enhancedhygiene.com" style="text-decoration: none; ">heidi@enhancedhygiene.com</a> to set up a strategy call.</em></p></div><div><em><br></em></div>Anonymoushttp://www.blogger.com/profile/05975661309475676900noreply@blogger.com0tag:blogger.com,1999:blog-5381361305765355004.post-22076318632878680602013-08-12T13:28:00.000-07:002013-08-12T13:28:16.851-07:00Newest Member of the Capital Study Club Extended Family!<div style="text-align: center;">
Megan Avery Paige</div>
<div style="text-align: center;">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEifrLuYS9bZJVHWW61ri0cbVb52LaHe8nOfZggNlFB8gKZ9T06lO7eIgKhv_-Q6MFyzyRdcc5ZSE8IY6-wJZPm-W26RLkehQWZ9IIPNPk0Y2Lm5TnP9SAq_8H8J2nOK0DZl0EX1i-DYNZG2/s1600/IMG_0318.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEifrLuYS9bZJVHWW61ri0cbVb52LaHe8nOfZggNlFB8gKZ9T06lO7eIgKhv_-Q6MFyzyRdcc5ZSE8IY6-wJZPm-W26RLkehQWZ9IIPNPk0Y2Lm5TnP9SAq_8H8J2nOK0DZl0EX1i-DYNZG2/s320/IMG_0318.PNG" width="213" /></a></div>
<div style="text-align: center;">
<br /></div>
Dr. Richard Akinhttp://www.blogger.com/profile/15637994942998138631noreply@blogger.com0tag:blogger.com,1999:blog-5381361305765355004.post-34332812193697428382013-08-12T13:24:00.000-07:002013-08-12T13:24:52.996-07:00<div class="separator" style="clear: both; text-align: center;">
<img border="0" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgXmttpT-LERXGLTSy36lPIvnQ_BcoKGv9bTS0DMfdaiqAqnRis8ccOMel4QNJYcS9Jp2dNAxIrL8Y810UtCkDwGtls1sD8PS_8zIo_joUW4NwftvwJha6YTcv3JFIEa0ZrDdYiQOy24RHQ/s400/15.jpg" width="308" /></div>
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
Dr. Mike Montalbano sent along information on this local LVI event. This is an opportunity to learn more about neuromuscular dentistry right here in Baton Rouge. </div>
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiMq5J1LYtLswPNprDKdlRknwZhtPuphUkRCzWtvbJ5gtNgndC9WH3Are3ZDEybZt-1s_DVGi0HdJJ_R22Jq8CvolTrigOyivu06U15DCTqFLRn6OOz8fIZasTWrC3UqKLrk4H2FRUud0Mx/s1600/LVI+Local+Event.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiMq5J1LYtLswPNprDKdlRknwZhtPuphUkRCzWtvbJ5gtNgndC9WH3Are3ZDEybZt-1s_DVGi0HdJJ_R22Jq8CvolTrigOyivu06U15DCTqFLRn6OOz8fIZasTWrC3UqKLrk4H2FRUud0Mx/s320/LVI+Local+Event.jpg" width="247" /></a></div>
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
<div>
<br /></div>
<div>
<br /></div>
Dr. Richard Akinhttp://www.blogger.com/profile/15637994942998138631noreply@blogger.com0tag:blogger.com,1999:blog-5381361305765355004.post-44426867666225073052013-07-29T09:22:00.001-07:002013-07-29T09:22:30.423-07:00Systems for success: Five ways to manage overheads<a href="http://www.ppdentistry.com/dental-management/article/systems-for-success-five-ways-to-manage-overheads">http://www.ppdentistry.com/dental-management/article/systems-for-success-five-ways-to-manage-overheads</a><div><br></div><div><p class="red" style="margin: 0px 0px 14px; padding: 0px; border: 0px; list-style: none; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Dr Roger P Levin shares his top tips on how to keep expenses and other dental practice costs at a minimum</span></p><p class="cf" style="margin: 0px 0px 8px; padding: 0px; border: 0px; list-style: none; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"><img alt="" src="http://www.ppdentistry.com/images/uploads/119394084(1).jpg" style="margin: 0px; padding: 0px; border: 0px; list-style: none; width: 500px; height: 333px; "></span></p><p style="margin: 0px 0px 8px; padding: 0px; border: 0px; list-style: none; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"> </span></p><p style="margin: 0px 0px 8px; padding: 0px; border: 0px; list-style: none; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"> </span></p><p style="margin: 0px 0px 8px; padding: 0px; border: 0px; list-style: none; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">In a slow economy, sound financial management can be the difference between a profitable dental practice and a struggling one. Uncontrolled overhead, such as expenses and other costs, can devastate a practice’s cashflow. Dentists spend most of their time providing patient care, so it can be difficult for them to know when expenses — salaries, supplies, rent, insurance etc — are exceptionally high. Excessive overhead not only jeopardises the success of the dental practice, but threatens the financial security of the dentist as well.<br>The proper analytical tools can make dentists aware of correctable deficiencies before they turn into major problems. Levin Group recommends the use of key practice indicators (KPIs) to monitor the health of the practice. Overhead is a critical KPI that should be reviewed weekly to see if the practice is on track to meet its financial goals.<br>By using KPIs, dentists have the ability to look closely at their practice’s overhead, monitor expenses and make decisions on how to drive profitability. A practice with well-controlled overhead can focus on increasing its cashflow from production. No matter how many times practices cut expenses, overhead always seems to creep back up. Levin Group recommends these five tips for managing overhead.<br><br><u><strong style="margin: 0px; padding: 0px; border: 0px; list-style: none; ">1. Follow where the money goes</strong></u><br>Practices need to track collections, purchases and expenses — from staff salaries to dental supplies — preferably through accounting software. Record how much the practice spends in each overhead category every month. Following a budget brings discipline to financial decision making. When offices fail to track expenses, cash tends to disappear. Dentists who budget their expenses control their overhead and achieve better financial results.<br><br><u><strong style="margin: 0px; padding: 0px; border: 0px; list-style: none; ">2. Take inventory</strong></u><br>Do you know your current level of supplies? When was the last time a staff member took inventory of all supply closets? By taking stock of materials, many practices discover extra supplies that will carry them for months. By reviewing inventory on a semi-annual basis, a practice can maintain a steady stream of supplies, avoid overages and shortages, and exercise stronger control over expenses.<br><br><u><strong style="margin: 0px; padding: 0px; border: 0px; list-style: none; ">3. Order supplies as needed</strong></u><br>Automatic ordering of supplies can lead to inefficiency, misuse of office space and outright waste. For example, a year’s supply of gauze pads gathering dust in a storeroom is not helping the practice provide better quality of care. In fact, unused inventory decreases the practice’s cashflow and may hinder the dentist from making necessary purchases.<br><br><u><strong style="margin: 0px; padding: 0px; border: 0px; list-style: none; ">4. Benchmark performance</strong></u><br>What supplies did the practice use in the previous years? What was the practice production and how did it affect the use of inventory? Will this year’s performance surpass last year’s? Benchmarking against past performance and using KPIs can help the practice accurately order required supplies.<br><br><u><strong style="margin: 0px; padding: 0px; border: 0px; list-style: none; ">5. Collect 99% of fees</strong></u><br>Overdue account receivables siphon cashflow and profitability away from the practice. Dental practices deserve to be paid for the work they perform. Instituting an effective collection system maintains a practice’s financial viability.<br>The following protocols will help practices reach the 99% target:<br>• Collect initial payment upfront. This prevents collections problems from arising and reduces the need for billing patients later. Train front desk personnel to ask for payment before patients leave the office. <br>• Follow any payment schedules exactly. If patients are unable to abide by their payment agreements, treatment should be postponed. This may sound harsh, but patients who complete treatment without making payments become major collection headaches.<br>• Provide several financial options. Present several payment alternatives, such as cash, credit card and outside financing. You want patients to be completely aware of all options, especially outside financing during a recession.<br><br><u><strong style="margin: 0px; padding: 0px; border: 0px; list-style: none; ">Conclusion</strong></u><br>Overhead is a necessary part of running a practice, but eliminating unnecessary expenses can ensure the practice’s financial health. Many dentists and their teams fail to look at overhead as an opportunity to reduce costs and improve financial performance. These five tips can help your practice control overhead, manage expenses and increase profitability.</span></p></div>Anonymoushttp://www.blogger.com/profile/05975661309475676900noreply@blogger.com0tag:blogger.com,1999:blog-5381361305765355004.post-68452700620273242152013-07-25T08:25:00.001-07:002013-07-25T08:25:41.913-07:00Does your practice have" Emotional Intelligence"?<p style="text-align: -webkit-auto; margin: 3px auto; padding: 10px 20px 10px 0px; border: 0px; outline: 0px; word-wrap: break-word; height: auto; "><a href="http://transitionsonline.com/articles/emotional-intelligence/">http://transitionsonline.com/articles/emotional-intelligence/</a></p><p style="text-align: -webkit-auto; margin: 3px auto; padding: 10px 20px 10px 0px; border: 0px; outline: 0px; word-wrap: break-word; height: auto; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Dentistry has seen a significant shift in how the different generations make decisions about their dental care. We have moved from the days of Doctor telling the patient they “have “a problem and “need” a procedure to fix it to the Traditionalist (born between 1922-1946) who respected the Dr. and they said yes based on respect for the expert.</span></p><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Today we have Baby boomers who are the “me” generation always needing to know whets in it for them and make sure the value is there before they say yes…. to Gen X--latch key kids who demand to be involved in why they need it and say yes based on emotion more than logic, to Gen Y patients who expect “instant results”. Adapting to the generational diversity of the patient base accepting that all of them expect to be shown how the dentistry fits into their life. Today’s thriving dental practices realize that 85% of their success with patient loyalty, patient referrals, patient longevity and case acceptance are based on their team’s “emotional intelligence” and how they relate and connect with people. 15% is based on the actual technical ability or skill.</span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"><br></span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Our social and emotional intelligence is comprised of our understanding of our own self in how we relate to people combined with the ability and tools for reading others. We use the mixture of many tools in our dealings with people and our relationships are driven by how we handle our words which make up 10% ,our tone of voice which is 30% of a message and our non verbal body language which comprised the majority of our message or listening.</span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"><br></span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Today’s column is the first of a multi part series on Emotional Intelligence in the dental practice. Today we will cover Body language and the power of positioning in seating for you to achieve optimal connection for one more YES from your patients. A lot of unnecessary friction is created in team and patient situations due to lack of thought about seating and body positions.</span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"> </span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">The 'science' of where people sit in relation to each other, and on what and around what, is fascinating and simple for the dental team to adapt to. Below are a few guidelines of sitting position, table choice, and the power of changing your check out options and adding or using a consult room for private case presentations.</span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Clinically, sitting the patient up when communication is needed or requested deepens their trust for you. Sit at equal level, knee to knee, eye to eye to get them to open up and learn more about them. It also will cause them to retain more of what is said and show the importance of your message. Always sit them up for explaining their exam or a procedure in response to their question.</span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"> </span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Administratively, the ideal is to have a sit down place for the 3-5 minute check out with a low desk for writing and paper work. This causes the patient to not leave without checking out and a chance to discuss their visit in the clinic and answer their simple questions.</span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"> </span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">The other option is to have a private consult room for patients of major need who need further discussion or financial arrangement’s in private. They will be more open with you, share their objections which you need to know and make better decisions when their privacy and care is honored. It makes them feel their needs are important enough for you to take the time and not rush them.</span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"> </span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">How we sit is important as well to make them feel comfortable and creates a cooperative environment. Sit at a diagonal angle of approx 45 degrees to them for all conversation. If there are challenges due to f equipment, furniture or available space. An angle between these two extremes is best - somewhere in the range of 30-60 degrees technically speaking. Be careful with “standing over them” or “talking down toward them” or speaking when you are not looking at them. This will create barriers to rapport and sometimes cause irritation or tension.</span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Make sure your eye contact is not a STARE but a easy movement of your eyes moving from their left eyebrow to their right down to their chin in a triangle motion. This makes them feel at ease with you and they won’t feel intimidated or judged and shut down the connection. Make sure your arms are open and not crossed to show openness, smile the entire time and keep your face neutral with non judgmental expressions when they offer their story or information.</span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"> </span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Be aware of personal space when pulling your chair up to theirs. Do not sit so close together that personal space will be invaded. Conversely sitting too far apart will prevent building feelings of trust and open private/personal discussion.</span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Round tables are better than square or oblong tables for one on one meetings. Obviously this works well because no-one is at the head of the table, which promotes a feeling of equality The term 'round table' has come to symbolize partnership, collaboration and fairness, etc., for a long time. Theory suggests that when someone sits around a table the person sitting on the right will generally be the most open and aligned to the speaker.</span></div><div style="text-align: -webkit-auto;"><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"> </span></div><div style="text-align: -webkit-auto;"><span style="background-color: rgba(255, 255, 255, 0); -webkit-text-size-adjust: auto; ">These communication tools seem simple but are extremely neglected in the dental practice for many reason. Take the few minutes to think, plan and practice new positions and assess if your patients are responding differently. Stay tuned for the next series on the Eliminating Jargon for clear communication about dentistry.</span></div>Anonymoushttp://www.blogger.com/profile/05975661309475676900noreply@blogger.com0tag:blogger.com,1999:blog-5381361305765355004.post-26630058710494949802013-07-20T11:22:00.001-07:002013-07-20T11:22:03.691-07:00Morning meetings...Are they important?<div><a href="http://crownbusinesscoachinggroup.wordpress.com/2013/07/19/how-important-is-a-morning-team-meeting-in-a-practice/">http://crownbusinesscoachinggroup.wordpress.com/2013/07/19/how-important-is-a-morning-team-meeting-in-a-practice/</a></div><div><br></div><div><div id="primary" style="border: 0px; margin: 0px auto; outline: 0px; padding: 0px; vertical-align: baseline; width: auto; "><div id="content" role="main" style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><article id="post-1482" class="post-1482 post type-post status-publish format-standard hentry category-business category-leadership tag-dentists-as-leaders tag-employee-management-in-the-dental-practice tag-leadership-in-the-dental-practice tag-meeting" style="clear: both; margin: 0px 0px 1.5em; padding: 0px 0px 2em; position: relative; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgb(236, 236, 236); "><header class="entry-header"><h1 class="entry-title" style="border: 0px; font-style: inherit; font-weight: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; clear: both; word-wrap: break-word; "><a href="http://crownbusinesscoachinggroup.wordpress.com/2013/07/19/how-important-is-a-morning-team-meeting-in-a-practice/" title="Permalink to How important is a morning team meeting in a practice?" rel="bookmark" target="_top" style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; text-decoration: none; font-size: 17px; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"><font color="#000000">How important is a morning team meeting in a practice?</font></a></h1><div class="entry-meta" style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px 0px 0.6em; vertical-align: baseline; clear: both; overflow: hidden; "></div></header><div class="entry-content" style="border: 0px; font-style: inherit; margin: 1.286em 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><p style="border: 0px; font-style: inherit; margin: 0px 0px 1em; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">From my stand point and experience its imperative to the team, the patients and the practice in general, and that goes for all types of practices.</span></p><p style="border: 0px; font-style: inherit; margin: 0px 0px 1em; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">So why? What do I think can be achieved in 10 minutes?</span></p><p style="text-align: -webkit-auto; border: 0px; font-style: inherit; margin: 0px 0px 1em; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><b><span style="border: 0px; font-style: inherit; font-weight: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; text-decoration: underline; ">SIGNIFICANT TEAM AWARENESS </span></b></span><strong style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; font-weight: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; text-decoration: underline; "><span style="border: 0px; font-style: inherit; font-weight: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; ">of the business day that’s about to start!</span></span></strong></span></p><p style="border: 0px; font-style: inherit; margin: 0px 0px 1em; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Schedule a time for a morning meeting each day the practice is open, approximately 25 minutes before the first appointment. That breaks down into something along the following lines:</span></p><p style="border: 0px; font-style: inherit; margin: 0px 0px 1em; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Meeting to Commence: 7.45 am</span></p><p style="border: 0px; font-style: inherit; margin: 0px 0px 1em; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "> End: </span><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; ">8.00 am</span></span></p><p style="border: 0px; font-style: inherit; margin: 0px 0px 1em; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">First Patient to be seated: 8.10am</span></p><p style="border: 0px; font-style: inherit; margin: 0px 0px 1em; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Doors <span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; text-decoration: underline; ">must be unlocked</span> at 8.00am and ready to welcome patients into the practice.</span></p><p style="border: 0px; font-style: inherit; margin: 0px 0px 1em; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">I recommend the following be used as a <strong style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; ">preparatory guideline for your practice, </strong>knowing that each practice is different. You’ll be amazed at how much better the day flows. Use this opportunity as a time to come together and brainstorm for the day ahead.</span></p><p style="border: 0px; font-style: inherit; margin: 0px 0px 1em; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Doctor</span></p><ul style="border: 0px; font-style: inherit; margin: 0px 0px 1.625em 2.5em; outline: 0px; padding: 0px; vertical-align: baseline; list-style: square; "><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Reviews his vision/mission statement with team</span></li></ul><p style="border: 0px; font-style: inherit; margin: 0px 0px 1em; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Dental Assistant</span></p><ul style="border: 0px; font-style: inherit; margin: 0px 0px 1.625em 2.5em; outline: 0px; padding: 0px; vertical-align: baseline; list-style: square; "><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Availability in schedule for emergency office visits</span></li><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Any schedule concerns for the day</span></li><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Follow up phone calls on surgery patients and previous emergency office visits<span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><br></span></span></li><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Check on possible requirement of any before and after photos on today’s patients (if necessary)</span></li><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Health updates of patients (if necessary)</span></li></ul><p style="border: 0px; font-style: inherit; margin: 0px 0px 1em; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Lab Assistant</span></p><ul style="border: 0px; font-style: inherit; margin: 0px 0px 1.625em 2.5em; outline: 0px; padding: 0px; vertical-align: baseline; list-style: square; "><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">New lab cases received</span></li><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Scheduled problems of lab cases if any</span></li><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Availability in schedules for any necessary impressions</span></li><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Follow up phone calls</span></li><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Before and after photo if needed </span></li></ul><p style="border: 0px; font-style: inherit; margin: 0px 0px 1em; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Hygienists</span></p><ul style="border: 0px; font-style: inherit; margin: 0px 0px 1.625em 2.5em; outline: 0px; padding: 0px; vertical-align: baseline; list-style: square; "><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">All charts to be reviewed for TX outstanding, for proposed or accepted services</span></li><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Review need for perio services</span></li><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Review need for x-rays</span></li><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Review need for medical update</span></li></ul><p style="border: 0px; font-style: inherit; margin: 0px 0px 1em; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Office Administrators<span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><br></span></span></p><ul style="border: 0px; font-style: inherit; margin: 0px 0px 1.625em 2.5em; outline: 0px; padding: 0px; vertical-align: baseline; list-style: square; "><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">New patient information reviewed</span></li><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Emergency office visit information if any</span></li><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Cancellations\ Reschedules</span></li><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Financial concerns</span></li><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Follow up phone calls for previous days new patients</span></li><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Financial, treatment plan or schedule concerns for the day</span></li><li style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; ">Employee concerns for the day</span><span style="border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; "> </span></span></li></ul><p style="border: 0px; font-style: inherit; margin: 0px 0px 1em; outline: 0px; padding: 0px; vertical-align: baseline; "><table width="1" border="0" cellspacing="0" cellpadding="0" class=""><tbody><tr><td><div style="height: 15px; "><span style="font-size: 17px; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"> </span></div></td></tr></tbody></table><table border="0" cellspacing="0" cellpadding="0" width="100%" style="font-family: Arial; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); background-color: rgb(255, 255, 255); "><tbody><tr><td><br><div><font face="Helvetica Neue Light, HelveticaNeue-Light, helvetica, arial, sans-serif"><span style="font-size: 17px; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.300781); -webkit-composition-fill-color: rgba(175, 192, 227, 0.234375); -webkit-composition-frame-color: rgba(77, 128, 180, 0.234375); -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"> by CAROLE HOLCROFT, Business,Exec,& Leader.Coach;Risk Mang Consult;Licensed PRINT® Personality,Behavioral Coach;Speaker;Facilitator;Author</span></font></div></td></tr></tbody></table></p></div></article></div></div></div>Anonymoushttp://www.blogger.com/profile/05975661309475676900noreply@blogger.com0tag:blogger.com,1999:blog-5381361305765355004.post-90640863671284637152013-06-17T15:24:00.001-07:002013-06-17T15:24:06.603-07:00Rethinking the Twice-Yearly Dentist Visit<div><br></div><a href="http://well.blogs.nytimes.com/2013/06/10/rethinking-the-twice-yearly-dentist-visit/">http://well.blogs.nytimes.com/2013/06/10/rethinking-the-twice-yearly-dentist-visit/</a>Anonymoushttp://www.blogger.com/profile/05975661309475676900noreply@blogger.com2tag:blogger.com,1999:blog-5381361305765355004.post-62731393588698367282013-06-09T19:21:00.001-07:002013-06-09T19:43:45.182-07:00More shots from our Saturday event. Great Day!<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEilLA2_QDl4WjPWRAnPDUZ1iXtldaGyJCGsk_e4SL3phHurKy0ggYKjDPxFO2NSSk4TG3DcvjI_QkgB2Cyk1dnzH_NtiXQDiIf7TIyp1bkazn9hXUU5LczstMx1q2RV1LYMd692_psAaK9v/s1600/2013-06-09_21-04-53.jpeg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="315" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEilLA2_QDl4WjPWRAnPDUZ1iXtldaGyJCGsk_e4SL3phHurKy0ggYKjDPxFO2NSSk4TG3DcvjI_QkgB2Cyk1dnzH_NtiXQDiIf7TIyp1bkazn9hXUU5LczstMx1q2RV1LYMd692_psAaK9v/s320/2013-06-09_21-04-53.jpeg" width="320" /></a></div>
<div class="separator" style="clear: both; text-align: center;">
John kicked mud in my face.</div>
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEivezzqZ_6ukYfBRRzH_L2SLunP4vncniy5M2OEIPqPoDGQI72qr_3q05nvQ5-IGqaeJNxWsuI5dDBSNpE-tG_4cJVxJTFtyNphVJHL_VGs24RYLnFgk2jG61fbMlYBV1sP_s72bMHHjs1e/s1600/Fill'er+up.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEivezzqZ_6ukYfBRRzH_L2SLunP4vncniy5M2OEIPqPoDGQI72qr_3q05nvQ5-IGqaeJNxWsuI5dDBSNpE-tG_4cJVxJTFtyNphVJHL_VGs24RYLnFgk2jG61fbMlYBV1sP_s72bMHHjs1e/s320/Fill'er+up.JPG" width="320" /></a></div>
<div class="separator" style="clear: both; text-align: center;">
12.99 per gallon for 112 octane. I did not fill up.</div>
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjRaMCQpyLugAUhTZdsv1OOvqc8f0X9DEVGd8xlYLA38QNPdAjAExheptcT8VtoGZcV_sqoe6GpzIefd8PRxGv9-qPPQo1ZMjMZABPJc5kglM9mHoIe3pdVDl48hmTzUbYMk67kK__-0vDa/s1600/IMG_1404.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjRaMCQpyLugAUhTZdsv1OOvqc8f0X9DEVGd8xlYLA38QNPdAjAExheptcT8VtoGZcV_sqoe6GpzIefd8PRxGv9-qPPQo1ZMjMZABPJc5kglM9mHoIe3pdVDl48hmTzUbYMk67kK__-0vDa/s320/IMG_1404.JPG" width="320" /></a></div>
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgFPsaXCDFzW-QnWibHL9-oJaRd4qS5ReuJ0iwr8UckKIsSXNBtBBxqhyphenhyphenrL7RdCDg29XDVPuhZ6sBJSTwJyxw0_X7cpGQMiYTp252yRrUGU3NRqOqd0djtiqQxdCS9vviT2ykGD49gcGhcX/s1600/IMG_1406.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgFPsaXCDFzW-QnWibHL9-oJaRd4qS5ReuJ0iwr8UckKIsSXNBtBBxqhyphenhyphenrL7RdCDg29XDVPuhZ6sBJSTwJyxw0_X7cpGQMiYTp252yRrUGU3NRqOqd0djtiqQxdCS9vviT2ykGD49gcGhcX/s320/IMG_1406.JPG" width="320" /></a></div>
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnZMUQRTvh_z6-wl_m_IHOhLJyVSagoabIIgLiGp8lbKu0_x-TsGCgGe1oe32GuWWn3R_q8B5X7jnrxM7ZQAETk38pP4xAc9YX98TvNnBrXJN7WujC_x6195bCNUj6p4-MigfjSDVqkURn/s1600/IMG_1410.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnZMUQRTvh_z6-wl_m_IHOhLJyVSagoabIIgLiGp8lbKu0_x-TsGCgGe1oe32GuWWn3R_q8B5X7jnrxM7ZQAETk38pP4xAc9YX98TvNnBrXJN7WujC_x6195bCNUj6p4-MigfjSDVqkURn/s320/IMG_1410.JPG" width="320" /></a></div>
<div class="separator" style="clear: both; text-align: center;">
John 'the Twizzle' Vance, Colby 'the Hammer' Criswell, John 'Mudman' Legleu, myself, Mike 'the Vice' Bellerino, Jim 'the Hurt' Gilbert and Steve 'Smasher' Brooksher. </div>
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEib3nm2K9xRzrF0H1oXnDqO1R0q3pOrB0PWx36Ch_ymvZuxkEv55KKfndFPSwUPpkQcMUmByoUAqROFT03P6opVP-Vy8VHyMT8rQCp4sumGLbByzJrLv7qW8vf7Zj8XXuhTSFsLL60kz9Rk/s1600/IMG_9202.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEib3nm2K9xRzrF0H1oXnDqO1R0q3pOrB0PWx36Ch_ymvZuxkEv55KKfndFPSwUPpkQcMUmByoUAqROFT03P6opVP-Vy8VHyMT8rQCp4sumGLbByzJrLv7qW8vf7Zj8XXuhTSFsLL60kz9Rk/s320/IMG_9202.JPG" width="235" /></a></div>
<div class="separator" style="clear: both; text-align: center;">
Our hero......John Vance!</div>
<br />Dr. Richard Akinhttp://www.blogger.com/profile/15637994942998138631noreply@blogger.com1tag:blogger.com,1999:blog-5381361305765355004.post-60394464113036011222013-06-09T12:11:00.001-07:002013-06-09T19:42:31.610-07:00Capital Study Club + Trinident Dental Lab + NOLA MotorsportsMike and Donna Bellerino really outdid themselves yesterday at their lab. Mike did an awesome job demonstrating his artistry in porcelain and smile design.<br />
<br />
Lunch was great and the afternoon photography session was a wonderful review with some great pearls. Mike's passion about his work, family and hobbies is truly contagious.<br />
<br />
The kart racing rounded out the day with John 'the Twizzle' Vance taking home first prize for Team CSC! <br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiEotbuCWrxMJ0PW_hbZhHqVdJuleCT2jyDZCqLGCdhgXooxFhDm6wrjqUCPyZmtK-iRAtWttY-ThFu6tlrrYC0klK3nDX6T6JeWNbWxDdr2bp6AAr3RUlpzn4qqV9FkdozHwlviamZjvyh/s640/blogger-image--1159363888.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiEotbuCWrxMJ0PW_hbZhHqVdJuleCT2jyDZCqLGCdhgXooxFhDm6wrjqUCPyZmtK-iRAtWttY-ThFu6tlrrYC0klK3nDX6T6JeWNbWxDdr2bp6AAr3RUlpzn4qqV9FkdozHwlviamZjvyh/s640/blogger-image--1159363888.jpg" /></a></div>
<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhwxkXoH8x0Phyk11ZgmCo5_VQk_PjhIkez_CU9JsbCVS_LkfyyPmB8Oe6U9Ob6yHMlEa5rX7qf97V8Z_cZHCil73g_jhtNOpI1WM0Xzqpm3shVyfcA2K9-Di8bRvRTTgScsu3bftf6_0p7/s640/blogger-image--1906354343.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhwxkXoH8x0Phyk11ZgmCo5_VQk_PjhIkez_CU9JsbCVS_LkfyyPmB8Oe6U9Ob6yHMlEa5rX7qf97V8Z_cZHCil73g_jhtNOpI1WM0Xzqpm3shVyfcA2K9-Di8bRvRTTgScsu3bftf6_0p7/s640/blogger-image--1906354343.jpg" /></a></div>
Dr. Richard Akinhttp://www.blogger.com/profile/15637994942998138631noreply@blogger.com0tag:blogger.com,1999:blog-5381361305765355004.post-66937805496419704532013-05-29T19:12:00.001-07:002013-05-29T19:12:51.042-07:00Are your processes getting in the way?<div><span style="font-family: '.HelveticaNeueUI'; font-size: 15px; line-height: 19px; white-space: nowrap; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "><br></span></div><div><a href="http://onemindhealth.com/three-of-the-most-common-roadblocks-standing-in-the-way-of-you-getting-paid/">http://onemindhealth.com/three-of-the-most-common-roadblocks-standing-in-the-way-of-you-getting-paid/</a></div>Anonymoushttp://www.blogger.com/profile/05975661309475676900noreply@blogger.com0tag:blogger.com,1999:blog-5381361305765355004.post-23009659818992820332013-05-16T15:10:00.001-07:002013-05-16T15:12:23.628-07:00Beware of Phantom case acceptance<span style="font-family: Helvetica; font-size: 15px; line-height: 19px; white-space: nowrap; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">http://www.speareducation.com/spear-review/2013/05/beware-of-phantom-case-acceptance/</span><div><span style="font-family: Helvetica; font-size: 15px; line-height: 19px; white-space: nowrap; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "><br></span></div><div><p style="text-align: left; "><a href="http://www.speareducation.com/spear-review/2013/05/beware-of-phantom-case-acceptance/poof/" rel="attachment wp-att-23976" style="outline: none; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"><font color="#000000"><img class="alignleft size-medium wp-image-23976" title="Poof" src="http://www.speareducation.com/spear-review/wp-content/uploads/2013/05/Poof-303x240.png" alt="" width="303" height="240" style="text-align: -webkit-auto;border: 0px; float: left; padding: 0px 20px 10px 0px; "></font></a></p><div style="text-align: -webkit-auto; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Do you ever find yourself suddenly thinking about a patient you diagnosed several weeks ago—the one who agreed to your plan for a quadrant or smile makeover? Whatever happened to her?</span></div><p></p><p style="text-align: -webkit-auto; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Well, she may have said yes to you, but somewhere between the operatory and the front desk that “yes” became a “maybe,” so she didn’t book an appointment. Eventually, she lost interest in the idea and now she’s avoiding her re-care visit because she’s still not sure. This scenario occurs far too frequently in dental practices everywhere.</span></p><p style="text-align: -webkit-auto; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"> </span></p><p style="text-align: -webkit-auto; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Doctors are fooled by “phantom” case acceptance while patients (and ideal treatment opportunities) are silently slipping away, often lost forever. It’s one thing to pursue new patients, but as long as these case opportunities are falling through the cracks, you’re taking one step forward and two steps back.</span></p><p style="text-align: -webkit-auto; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">This is where the right strategies are important. Decisions and commitments about clinical care should be made at chairside. This is where value has to be created and where it has to be brought home. In situations where you need support for these large cases, bring the financial coordinator and the appointment coordinator into the operatory. Communicate with them in front of the patient what the patient needs and have them finalize with the patient and appoint it right there. Or after your explanation, the patient can go with them to the consultation room. The main thing is to ensure that the baton is passed correctly so it is not left up to the patient to complete the process.</span></p><p style="text-align: -webkit-auto; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Patient retention will always be the secret of success in a dental practice. When you can stop the cases you have in your grasp from getting away, that’s when you really start to make strides. It’s the most fundamental cornerstone of leadership, and it isn’t hard to accomplish. It’s just a matter of implementing a few key systems to ensure that every patient receives comprehensive value, every patient leaves complete for payment and—most important—every patient leaves with a firm appointment to return</span><span style="color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 14px; line-height: 20px; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); -webkit-text-size-adjust: auto; background-color: rgb(255, 255, 255); ">.</span></p></div>Anonymoushttp://www.blogger.com/profile/05975661309475676900noreply@blogger.com0tag:blogger.com,1999:blog-5381361305765355004.post-39461956590162380292013-05-10T09:00:00.001-07:002013-05-10T09:00:16.712-07:00Clinical Photography<div style="line-height: 16.8pt; margin: 12pt 0in 2.25pt;">
Taken from Spear Education</div>
<div style="line-height: 16.8pt; margin: 12pt 0in 2.25pt;">
We have implemented routing photos as part of our new patient appointment for a few years now. I consider this a vital part of baseline records, just like perio charting, radiographs, etc. We charge a fee for the photos and show them to the patient as part of a tour of their mouth. It always raises an awareness of issues which they may not have previously considered, and helps us document many conditions in the mouth that are hard to adequately notate in narrative. The photos become even more valuable with time as they provide a record of any changes that have taken place. We periodically update the photos, about 3-5 year intervals, just as we do with a panorex.</div>
<div style="line-height: 16.8pt; margin: 12pt 0in 2.25pt;">
sb</div>
<div style="line-height: 16.8pt; margin: 12pt 0in 2.25pt;">
<a href="http://feedproxy.google.com/~r/speareducation/~3/FniHkrkXFik/?utm_source=feedburner&utm_medium=email"><span style="mso-bookmark: 1;"><b><span style="color: #000099; font-family: 'Arial','sans-serif'; font-size: 13.5pt; text-decoration: none; text-underline: none;">Four Keys to Implementing Digital Photography in Your Practice</span></b></span><span style="mso-bookmark: 1;"></span></a><span style="mso-bookmark: 1;"></span> <o:p></o:p></div>
<div style="line-height: 140%; margin: 6.75pt 0in 2.25pt;">
<span style="color: #555555; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;">Posted: 09 May 2013 10:29 AM PDT<o:p></o:p></span></div>
<div style="line-height: 140%;">
<span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;"><a href="http://www.speareducation.com/spear-review/2013/05/four-keys-to-implementing-digital-photography-in-your-practice/digital-photography/"><b><span style="color: #000099; text-decoration: none; text-underline: none;"><img border="0" class="alignleft wp-image-23734" height="208" id="_x0000_i1025" src="http://www.speareducation.com/spear-review/wp-content/uploads/2013/05/Digital-photography.jpg" title="Digital-photography" width="320" /></span></b></a>For a long time I used to naively reason that I don’t take clinical pictures as often as I should because I need to invest in product “X.” I thought when I have <em><span style="font-family: 'Georgia','serif';">all</span></em> the necessary armamentarium, I’ll be able to take clinical pictures consistently.<o:p></o:p></span></div>
<div style="line-height: 140%;">
<span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;">I’ve realized that the key to taking routine clinical pictures was not the armamentarium or my lack of discipline. There was an absence of a systematic approach. If you find yourself in this bind, I propose that you look at the following four key aspects. Implementing these may bring about the consistency you have been looking to achieve.<o:p></o:p></span></div>
<div style="line-height: 140%;">
<strong><span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;">1.</span></strong><span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;"> <strong><span style="font-family: 'Georgia','serif';">New patient exam protocol:</span></strong> Taking a full series of pictures should be a standard part of every new patient exam. Every clinician who has done this for a year or more will tell you how this investment is well worth the effort. If you try to cherry-pick cases for pictures, your guesses will be wrong at least 50 percent of the time. Once you have a workflow in place, this exercise will take no more than 10 minutes. You’ll soon find out that skipping the process of taking photos to save 10 minutes is not worth at all.<o:p></o:p></span></div>
<div style="line-height: 140%;">
<span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;">When the operatory is set up for the new patient exam it should by default have the “Photography tub” which would have everything needed to accomplish the complete picture series. This includes the following:<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 140%; margin: 0in 0in 12pt 48pt; mso-list: l0 level1 lfo1; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -0.25in;">
<span style="color: black; font-family: Wingdings; font-size: 10pt; line-height: 140%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font: 7pt 'Times New Roman';"> </span></span></span><span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%; mso-fareast-font-family: 'Times New Roman';">Camera<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 140%; margin: 0in 0in 12pt 48pt; mso-list: l0 level1 lfo1; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -0.25in;">
<span style="color: black; font-family: Wingdings; font-size: 10pt; line-height: 140%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font: 7pt 'Times New Roman';"> </span></span></span><span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%; mso-fareast-font-family: 'Times New Roman';">Mirrors<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 140%; margin: 0in 0in 12pt 48pt; mso-list: l0 level1 lfo1; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -0.25in;">
<span style="color: black; font-family: Wingdings; font-size: 10pt; line-height: 140%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font: 7pt 'Times New Roman';"> </span></span></span><span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%; mso-fareast-font-family: 'Times New Roman';">Retractors<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 140%; margin: 0in 0in 12pt 48pt; mso-list: l0 level1 lfo1; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -0.25in;">
<span style="color: black; font-family: Wingdings; font-size: 10pt; line-height: 140%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font: 7pt 'Times New Roman';"> </span></span></span><span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%; mso-fareast-font-family: 'Times New Roman';">Mirror warmer (We use an electric heating pad.)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 140%; margin: 0in 0in 12pt 48pt; mso-list: l0 level1 lfo1; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -0.25in;">
<span style="color: black; font-family: Wingdings; font-size: 10pt; line-height: 140%; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font: 7pt 'Times New Roman';"> </span></span></span><span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%; mso-fareast-font-family: 'Times New Roman';">SD card<o:p></o:p></span></div>
<div style="line-height: 140%;">
<strong><span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;">2. Staff training:</span></strong><span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;"> Invest time in training your chair side assistant and hygienist to take these pictures. Clinical pictures with mirrors are usually convenient with an assistant; however, one operator can take other photos. If the staff is taking the patient photos, you know it will be done with consistency.<o:p></o:p></span></div>
<div style="line-height: 140%;">
<strong><span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;">3. Picture management:</span></strong><span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;"> Having a smooth workflow of managing the pictures ensures that the valuable pictures taken are put to effective consistent use. Try the following protocol:<o:p></o:p></span></div>
<div style="line-height: 140%;">
<span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;">• Use one memory card for each set of individual patient photos.<o:p></o:p></span></div>
<div style="line-height: 140%;">
<span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;">• Transfer photos on an iPad or other tablet by an SD card reader. Tablets can be a great tool to talk about the clinical findings during the exam as described <a href="http://www.speareducation.com/spear-review/2013/03/using-clinical-photos-on-an-ipad-to-communicate-findings-with-patients/" target="_blank"><b><span style="color: #000099; text-decoration: none; text-underline: none;">here</span></b></a>.<o:p></o:p></span></div>
<div style="line-height: 140%;">
<span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;">• Transfer the pictures to each patient’s chart and an external hard drive.<o:p></o:p></span></div>
<div style="line-height: 140%;">
<span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;">• Back up photos on an off site back up drive.<o:p></o:p></span></div>
<div style="line-height: 140%;">
<strong><span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;">4. Slideshow preparation:</span></strong><span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;"> Train a team member to place the pictures in a specific established sequence into slideshow presentation software like MS Power Point. You can add and modify this basic slideshow further based on a particular clinical situation. But a staff member can easily complete the initial arrangement since it is a simple repetitive sequence of steps for every slideshow preparation.<o:p></o:p></span></div>
<div style="line-height: 140%;">
<em><span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;">These keys will help in the following ways:</span></em><span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;"><o:p></o:p></span></div>
<div style="line-height: 140%;">
<span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;">• At the end of each exam appointment these steps will allow for a quick “show and tell” [by loading images on a tablet] and you can give the patient a tour of the mouth and draw their attention to the clinical findings you discovered during the exam.<o:p></o:p></span></div>
<div style="line-height: 140%;">
<span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;">• If you decide that you want to invite the patient back for a separate consultation appointment, you will have a basic slideshow draft ready for a quick edit and presentation.<o:p></o:p></span></div>
<div style="line-height: 140%;">
<span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; line-height: 140%;">• Consistent picture taking will help you build a library of “before and after” pictures of your own cases. You will not find yourself apologetically looking at a wonderful completed anterior esthetics or implant case thinking, “I wish I had a ‘before’ picture to go with this beautiful looking ‘after’ picture.”<o:p></o:p></span></div>
<em><span style="color: black; font-family: 'Georgia','serif'; font-size: 10pt; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin;">Vivek Mehta DMD, FAGD, Visiting Faculty, Spear Education. Follow him on Twitter @Mehta_DMD.</span></em>Steve Brooksherhttp://www.blogger.com/profile/10942184282498710291noreply@blogger.com1tag:blogger.com,1999:blog-5381361305765355004.post-91550859477131006562013-05-06T20:28:00.001-07:002013-05-06T20:29:47.089-07:00" I've never met a dentist with an MAGD who has gone bankrupt." Dr.
Howard FarranGreat article from Dr. Howard Farran on what winners do and losers don't. <br />
<br />
http://www.towniecentral.com/Dentaltown/Article.aspx?i=319&aid=4334Anonymoushttp://www.blogger.com/profile/05975661309475676900noreply@blogger.com1tag:blogger.com,1999:blog-5381361305765355004.post-34526171481215995702013-04-24T20:50:00.000-07:002013-04-24T21:01:25.649-07:00I don't agree that you can fix attitudes. It is easier to hold employees accountable for not meeting expressed goals and behaviors. Set goals, set expectations of the behaviors needed to achieve those goals and consistently monitor those expected behaviors. Coach unwanted behavior and, as important, recognize wanted behaviors often to keep from having to fire them in the first place. <br />
http://goaskfred.com/why-firing-someone-is-an-act-of-kindness/Anonymoushttp://www.blogger.com/profile/05975661309475676900noreply@blogger.com0tag:blogger.com,1999:blog-5381361305765355004.post-33058243909185773142013-04-17T07:12:00.001-07:002013-04-17T08:14:26.171-07:00Getting the numbers is the easy part. Applying them to adjust your
trajectory or to celebrate your success is the hard part!http://www.dentistryiq.com/articles/2012/11/the-stats-every-dental-practice-should-monitor.htmlAnonymoushttp://www.blogger.com/profile/05975661309475676900noreply@blogger.com1tag:blogger.com,1999:blog-5381361305765355004.post-14206145034728413992013-04-14T16:30:00.000-07:002013-04-14T18:06:21.645-07:00I don't want Rick to be the only one to start a new post!<a href="http://www.surgicalrestorative.com/articles/2013/04/a-new-tool-in-the-fight-against-peri-implant-disease.html">www.surgicalrestorative.com/articles/2013/04/a-new-tool-in-the-fight-against-peri-implant-disease.html</a><br />
<br />
Part of any of the surgeon's armamentarium?! Seemed neat to me! I may start using it for cleaning and shaping in upper centrals....sound good, Gwen?!Dustinhttp://www.blogger.com/profile/05745225533392694834noreply@blogger.com1tag:blogger.com,1999:blog-5381361305765355004.post-41118120397221565152013-04-02T21:11:00.002-07:002013-04-02T21:11:57.505-07:00Interesting idea - possibly a clinical use?!<div class="separator" style="clear: both; text-align: center;">
<img border="0" height="352" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj23UUwLKtGeL-b_myuURkURl7-BlYIy2lGAzAfP1hxJzW19zj2tmKAEdjAYg_0FegyfiSg4YazThq0vQ-NofKPxdQ2r1O0w_ChUaQTxLmPlZ9KtY2_OTRtffHtaLaB2CorIOBZX7VBR6Yh/s640/Imako+2013-04-02_23-06-53.jpg" width="640" /><a href="http://www.imako.net/clearance/20-half-price-large-bleached-seconds.html" target="_blank">http://www.imako.net/clearance/20-half-price-large-bleached-seconds.html</a></div>
<br />Dr. Richard Akinhttp://www.blogger.com/profile/15637994942998138631noreply@blogger.com0tag:blogger.com,1999:blog-5381361305765355004.post-26942219137900735282013-03-03T16:08:00.001-08:002013-03-03T16:08:53.138-08:00Never too cold for fish!Kenny St. Romain and his Jude with catches from a morning fishing tournament. Unseasonably cold weather couldn't keep them away!<br />
<br/><br/><div class="separator"style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjLrXfiHQcWIlJ5JynburxMYzl1kya1ktQxiXE7ksoE4SgxqEg0n-8WmEI45-Vo0hgiUlaW9VRCqLN0IYGW2WqQg3s024Kjtl4zkMlW3_APwAqcD-yJtBk0G8IZ5e1bvfyBErvDpbGD_mUf/s640/blogger-image-1180308301.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjLrXfiHQcWIlJ5JynburxMYzl1kya1ktQxiXE7ksoE4SgxqEg0n-8WmEI45-Vo0hgiUlaW9VRCqLN0IYGW2WqQg3s024Kjtl4zkMlW3_APwAqcD-yJtBk0G8IZ5e1bvfyBErvDpbGD_mUf/s640/blogger-image-1180308301.jpg" /></a></div> <br/><br/><div class="separator"style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiRYe_uporEBbId9VAOuKgN1rjBGA3uJh6lHUp826bsJAUPUpmUADNSh7Q0BBb4xQCqBVqZQ9iUfFliqNGew-HTZfdpXLSwazYTt-vGOj8JtRjp6lkTIu_I0dT3MUpWc4vMWxVhEQOV4zED/s640/blogger-image--1799841669.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiRYe_uporEBbId9VAOuKgN1rjBGA3uJh6lHUp826bsJAUPUpmUADNSh7Q0BBb4xQCqBVqZQ9iUfFliqNGew-HTZfdpXLSwazYTt-vGOj8JtRjp6lkTIu_I0dT3MUpWc4vMWxVhEQOV4zED/s640/blogger-image--1799841669.jpg" /></a></div>Dr. Richard Akinhttp://www.blogger.com/profile/15637994942998138631noreply@blogger.com0tag:blogger.com,1999:blog-5381361305765355004.post-64413073580202927572013-02-05T10:46:00.001-08:002013-02-05T10:46:12.416-08:00Because I am always looking for an excuse!This is from one of our reception area magazines so it must be true!<br />
<br/><br/><div class="separator"style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFU7Fg6FazIcsQ_yUn2UEVFi0TO7ek5XiZEZZZoQ2Dh3qfyxQTFBee9WOlRNTyRm88-1aEbfZpyXIMYkr2RnUyQO_CcUuAmqN3-Gklja0V9yZOR3W99gc1F_ypjM7JsUThEf5mJ3K3dv_q/s640/blogger-image--100328467.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFU7Fg6FazIcsQ_yUn2UEVFi0TO7ek5XiZEZZZoQ2Dh3qfyxQTFBee9WOlRNTyRm88-1aEbfZpyXIMYkr2RnUyQO_CcUuAmqN3-Gklja0V9yZOR3W99gc1F_ypjM7JsUThEf5mJ3K3dv_q/s640/blogger-image--100328467.jpg" /></a></div>Dr. Richard Akinhttp://www.blogger.com/profile/15637994942998138631noreply@blogger.com1tag:blogger.com,1999:blog-5381361305765355004.post-35673834758927998682013-02-05T09:39:00.001-08:002013-02-05T09:39:30.310-08:00Thanks Team CSCThis gift really means a lot. <br/><br/><div class="separator"style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjbRYpYvwwIIRfhYTW6cKuB2oISlTEko12i16wm5EOTJCSNWVm50Iinv7z_yXDLlc6Z31EHVnMq7m4SiXuVEa7Qi3bgJOznVauSs-t_HBzUphhXTEZtSu0QlNpXhl6qbjOARG-bnHmwyw_u/s640/blogger-image--1370298265.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjbRYpYvwwIIRfhYTW6cKuB2oISlTEko12i16wm5EOTJCSNWVm50Iinv7z_yXDLlc6Z31EHVnMq7m4SiXuVEa7Qi3bgJOznVauSs-t_HBzUphhXTEZtSu0QlNpXhl6qbjOARG-bnHmwyw_u/s640/blogger-image--1370298265.jpg" /></a></div> <br/><br/><div class="separator"style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhDn-srIHgeFLwjFag-HeQkfAzMMLsgC9XTrlpUEX7G0UCyBRmsijj3Za-qdGYzwR9tJ5ixOJHtuaGvwmwDgPD8iwcLwplKPGHl4F-LH1KSICMI6gynC7KDdnPvc7EfPpY2rvHCTjpA_rW3/s640/blogger-image-550739008.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhDn-srIHgeFLwjFag-HeQkfAzMMLsgC9XTrlpUEX7G0UCyBRmsijj3Za-qdGYzwR9tJ5ixOJHtuaGvwmwDgPD8iwcLwplKPGHl4F-LH1KSICMI6gynC7KDdnPvc7EfPpY2rvHCTjpA_rW3/s640/blogger-image-550739008.jpg" /></a></div>Dr. Richard Akinhttp://www.blogger.com/profile/15637994942998138631noreply@blogger.com1tag:blogger.com,1999:blog-5381361305765355004.post-45717754918048575412013-01-31T10:19:00.001-08:002013-01-31T10:19:02.564-08:00Bridget and I with Dr. Brian Schroder and his wife Evelyn. <br/><br/><div class="separator"style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgpBuWuyB4HLM42r894_BvhzTGQeaLDrEEu85vzfEnWb6aVcoNdAlHUFxG39ezgvQv7z-H9dPauDe-Yb9zfvrve1b1x1VMVLO0D9SQZyD7GWxXCJ9mRWDfYRMpD9k1rJbBLXIqbqamXqdTi/s640/blogger-image-2003754708.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgpBuWuyB4HLM42r894_BvhzTGQeaLDrEEu85vzfEnWb6aVcoNdAlHUFxG39ezgvQv7z-H9dPauDe-Yb9zfvrve1b1x1VMVLO0D9SQZyD7GWxXCJ9mRWDfYRMpD9k1rJbBLXIqbqamXqdTi/s640/blogger-image-2003754708.jpg" /></a></div>Dr. Richard Akinhttp://www.blogger.com/profile/15637994942998138631noreply@blogger.com0tag:blogger.com,1999:blog-5381361305765355004.post-68659605447472843652013-01-25T09:02:00.001-08:002013-01-25T09:02:58.722-08:00Phenomenal Lecture by Dr. Iñaki GamborenaHis images and slides were true artistry. <br/><br/><div class="separator"style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi_B6dbrVy7rYFCfT7Vj46FrG4y3GnJOm6J2fWgfO6EM9F2CLOU5eeYs2UZtlDDVNj5_5zTS4duC4oK76_47shnKEowwJqQhQevaDVNoz6tQpx9qjyrKpW5gooBRRNR0s1LKkLka_Y5F3T7/s640/blogger-image-254661923.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi_B6dbrVy7rYFCfT7Vj46FrG4y3GnJOm6J2fWgfO6EM9F2CLOU5eeYs2UZtlDDVNj5_5zTS4duC4oK76_47shnKEowwJqQhQevaDVNoz6tQpx9qjyrKpW5gooBRRNR0s1LKkLka_Y5F3T7/s640/blogger-image-254661923.jpg" /></a></div> <br/><br/><div class="separator"style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi7j7GEopq27EpJkjaXahksMOws-icVaABlL79j3D8KJdIZAR8EKzkU36zw01tt84UpuC3BwBDfVGnnrWQqS3LST_5S6tkwcD1lohSgk_-Ebyz2pMP9TcGzs3FW0exT8J_YxfCGXVcv5EM-/s640/blogger-image--1390041033.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi7j7GEopq27EpJkjaXahksMOws-icVaABlL79j3D8KJdIZAR8EKzkU36zw01tt84UpuC3BwBDfVGnnrWQqS3LST_5S6tkwcD1lohSgk_-Ebyz2pMP9TcGzs3FW0exT8J_YxfCGXVcv5EM-/s640/blogger-image--1390041033.jpg" /></a></div>Dr. Richard Akinhttp://www.blogger.com/profile/15637994942998138631noreply@blogger.com0tag:blogger.com,1999:blog-5381361305765355004.post-68791140668100731572013-01-25T05:39:00.001-08:002013-01-25T05:43:18.430-08:00Hogfish!Dinner with Ryan and Tiffany Harris last night - Ryan just had to have the hogfish. I was waiting for it to attack. <br/><br/><div class="separator"style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgPQ5bAcwIfsmsJX8mpq240Gjk0X7cHj2D3E-abtUYccYZMCGfnt9yRTA27jLcc73WWEzN3on6dxbJIEjMrFgDjJU70fvrWOWbaKYDwYr9bxNk4TLyoi2H8hU-zJ3OZKz4gMrfvOTyt8YOS/s640/blogger-image-910140707.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgPQ5bAcwIfsmsJX8mpq240Gjk0X7cHj2D3E-abtUYccYZMCGfnt9yRTA27jLcc73WWEzN3on6dxbJIEjMrFgDjJU70fvrWOWbaKYDwYr9bxNk4TLyoi2H8hU-zJ3OZKz4gMrfvOTyt8YOS/s640/blogger-image-910140707.jpg" /></a></div> <br/><br/><div class="separator"style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhKPF-ysTxWXhZm66crsB2qobSjLNPwmRpFtaq83M7LPcYC5FVbR81CGD16BvPs5fdymMOk2rWoZycCU-33zMaFhCQ78q83GQjPrTfdOoSYaJKv_FEtvHwDUhI6e7XfbbPi1SNPpo6qyAf9/s640/blogger-image--919970030.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhKPF-ysTxWXhZm66crsB2qobSjLNPwmRpFtaq83M7LPcYC5FVbR81CGD16BvPs5fdymMOk2rWoZycCU-33zMaFhCQ78q83GQjPrTfdOoSYaJKv_FEtvHwDUhI6e7XfbbPi1SNPpo6qyAf9/s640/blogger-image--919970030.jpg" /></a></div>Dr. Richard Akinhttp://www.blogger.com/profile/15637994942998138631noreply@blogger.com1